Introduction
Standards dedicated to product development both hardware and software and more generally concerning businesss organisation. This definition encompasses aspects like computer security.
Keywords: Standard, product development, hardware,software, organization, computer security, system, engineering
This chapter contains the ISO 9000:2000 standard along with all the necessary technical reports.
The Quality Management System Zone contains all the data concerning the quality management system itself: Quality manual, procedures, instruction of work, forms, ...
ISO 10002:2004 Customer satisfaction
Customer feedback must be managed with extreme care, this standard and the continuous improvement process are located in dedicated chapters.
ISO 17799:2000 information security management
Information security requires a special care as knowledge companies are vulnerable to computer threats.
ISO standards without direct relationship with Quality Management.
These standards concern mainly system and software requirements and quality. IEEE standards referenced here are dealing with software⁄system requirements.
National Information Standards Organization technical standards to manage information. These standards are widely used in the publishing industry and by libraries.
IDEF0 and IDEF3 are organization graphical modeling languages. IDEF0 is used extensively to display the company's processes.
Electronic Industries Alliance standards and documents. They concern mainly electronics and system engineering.
URL: http:⁄⁄www.geia.org⁄