ISO 9000:2000 Core standards

• ISO 9000:2005 Quality management systems -- Fundamentals and vocabulary
• ISO 9001:2000 Quality management systems -- Requirements
• ISO 9004:2000 Quality management systems -- Guidelines for performance improvements
  

Customer service

 Note: Customer satisfaction is the most important aspect developped in ISO 9001:2000 Standard. The following standard is considered with a special care.

• ISO 10002:2004 - Customer satisfaction -- Guidelines for complaints handling in organizations

ISO 9000:2000 Guidelines and technical reports

By order of importance

1. ISO/TR 10013:2001 - Guidelines for quality management system documentation
2. ISO 10005:2005 - Guidelines for quality plans
3. ISO/TR 10017:2003 - Guidance on statistical techniques for ISO 9001:2000
4. ISO 10006:2003 - Guidelines for quality management in projects
5. ISO 10007:2003 - Guidelines for configuration management
6. ISO 19011:2002 - Guidelines for quality and/or environmental management systems auditing 

Other documents

• ISO 10012:2003 - Measurement management systems -- Requirements for measurement processes and measuring equipment
• ISO 10014:2006 - Quality management -- Guidelines for realizing financial and economic benefits - ISO 10014:2006/Cor 1:2007
• ISO 10015:1999 - Quality management -- Guidelines for training
• ISO 10019:2005 - Guidelines for the selection of quality management system consultants and use of their services

Special

Sofware industry

• ISO/IEC 90003:2004 - Software engineering -- Guidelines for the application of ISO 9001:2000 to computer software

Medical industry

• ISO 13485:2003 - Medical devices --Requirements for regulatory purposes
• ISO/TR 14969:2004 - Medical devices -- Guidance on the application of ISO 13485: 2003
• ISO 15378:2006 Primary packaging materials for medicinal products -- Particular requirements for the application of ISO 9001:2000, with reference to Good Manufacturing Practice (GMP)
• ISO/TS 19218:2005 Medical devices -- Coding structure for adverse event type and cause
• ISO 15189:2003 Medical laboratories -- Particular requirements for quality and competence

Automotive

• ISO/TS 16949:2002 - Particular requirements for the application of ISO 9001:2000 for automotive production and relevant service part organizations

Food industry

• ISO 15161:2001 - Guidelines on the application of ISO 9001:2000 for the food and drink industry
• ISO 22000  
    

Other

• ISO/TR 13352:1997 Guidelines for interpretation of ISO 9000 series for application within the iron ore industry
• ISO 22870:2006 Point-of-care testing (POCT) -- Requirements for quality and competence
• ISO/TS 29001:2003 Petroleum, petrochemical and natural gas industries -- Sector-specific quality management systems -- Requirements for product and service supply organizations
• ISO 14964:2000 Mechanical vibration and shock -- Vibration of stationary structures -- Specific requirements for quality management in measurement and evaluation of vibration
• IWA 1:2005 Quality management systems -- Guidelines for process improvements in health service organizations
• IWA 2:2003 Quality management systems - Guidelines for the application of ISO 9001:2000 in education
• IWA 4:2005 Quality management systems -- Guidelines for the application of ISO 9001:2000 in local government
• ISO Guide 34:2000 General requirements for the competence of reference material producers
• ISO Guide 34:2000/Cor 1:2003